TERMS AND CONDITIONS

Custom orders: portraits and paintings

Prices are inclusive of postage/packing to UK mainland addresses only, via Parcelforce or other tracked courier service. A 48 hr service is used. If local, the item may be hand delivered. 


The deposit is payable immediately to secure the order and commence work. A 7 day cooling off period is applied after deposit payment is made. After that it is non refundable if the order is cancelled before completion. 


The balance payment is payable on completion, prior to postage, following your approval of a low res, watermarked, emailed image of the completed artwork. If the artwork is not approved, it remains the property of Julie Connor Art. 


If you are not happy with the artwork at the e-image stage, or in the unlikely event that the artwork itself arrives damaged, I will endeavour to correct or re-do it at no extra charge, providing the problem is not related to the quality/ resolution of images provided in the case of portraits. 


Due to the nature of custom made artwork, refunds cannot be given after it has been approved and sent to the customer.